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We process information needed for accounts, orders, delivery, payments, support, security, and marketplace operations. We do not sell customers’ personal data to advertisers.
1. Information we process
Depending on how you use FastXHorizon, this may include name, email, phone, account details, shipping and billing information, order history, cart and wishlist data, support and return communications, uploaded evidence, payment references, wallet transactions, device and browser information, IP address, cookies, and country-level location used for localization such as currency selection.
2. How information is used
We use information to create and secure accounts, process orders and payments, coordinate delivery, provide customer support, manage refunds and returns, maintain wallet and accounting records, prevent fraud, improve the service, and comply with applicable obligations.
3. Sellers and service providers
Sellers receive only the customer and order information reasonably necessary to fulfil their own orders and resolve related service cases. We may use payment, shipping, email, SMS, hosting, cloud, security, and other service providers when reasonably required to operate the platform.
4. Location and cookies
FastXHorizon may use coarse country-level IP geolocation for localization. Precise GPS permission is not required merely to select a currency. Cookies and session storage may preserve login, cart, language, and currency preferences.
5. Retention and deletion
You may request account deletion. We may retain order, refund, wallet, accounting, security, dispute, and compliance records where reasonably required. Retention does not mean that we publish those records or sell them to advertisers.
6. Seller communication privacy
Sellers must not request unnecessary personal or off-platform payment information through marketplace communication. Verified privacy violations may be investigated under the seller compliance process.
